Please read our policies.
Tutoring / Class Policies
Tutoring sessions must be paid for at least 24 hours in advance.
Tutoring session cancellation / rescheduling policy
We require at least 24 hours notice for any changes or cancellations - otherwise, we reserve the right to charge you for the full appointment.
I realize this may sound strict; however, short-notice changes and cancellations usually mean that we are not able to fill the time slot and we therefore lose income. Furthermore, students who would have liked to schedule during that time generally miss out since they don't know the slot is available.
Tutoring package terms
If you buy a package of hours, any unused hours expire after 6 months.
If you ever would like a refund for any unused hours, we will refund them as if they were purchased without the package discount, provided that you request the refund within 6 months of the package purchase.
The expiration on package hours can be extended by 6 months provided that you buy at least one more hour within a week of the original package expiration date.
If you register for a class but then you don't want to attend the class for some reason, your registration can be transferred to a future class date if:
- You pay a fee equivalent to 20% of the class price.
- It's more than one week before the first class session.
If you register for a class and you would like a refund, I'll refund you provided you request it anytime before the second class session, minus a fee equal to 20% of the class price.
*I charge transfer and refund fees for classes because classes usually sell out and, if you change your mind about attending, you may well be preventing another interested student form taking that class.
Please note that we cannot accommodate makeup class requests. If you can't attend a meeting for a particular class, we recommend purchasing a private tutoring session with the class teacher to cover the missed material.